Personal data is information that can be used to identify or communicate with an individual, as well as other information relating to that individual. The personal information collected by us is limited to your First Name, Last Name, Address, Email, Phone, Mobile Phone in conjunction with your shopping cart.
You hereby give your explicit consent to the collection and processing of the above personal data, without which we cannot offer you our services, and you may revoke or modify it at any time (Article 2 (k) of Law 2472/1997 and Article 7 of Regulation 679/2016). We reserve the right to change the terms of personal data protection without notice, in accordance with the applicable regulatory framework. Please check these terms periodically for any changes, as your continued participation in our services implies your acceptance of all possible modifications thereto.
Links to other websites
In order to facilitate your access to its websites, kleonkosmima.gr may include links to Internet websites that are owned or managed by third parties (natural or legal persons) and are responsible for their content and for the terms of protection of personal data that they follow and in no case kleonkosmima.gr is responsible.
Product prices
All prices presented on our websites include Value Added Tax (VAT). These prices refer to the products and quantities that are available in our warehouse, while kleonkosmima.gr reserves the right to adjust these prices. For certain regions of Greece for which reduced VAT rates apply and if your order is made with an invoice then the prices of the products are lower than those indicated by the reduced VAT.
Applicable Law
All transactions made through kleonkosmima.gr are governed and protected by International and European law that regulates issues related to e-commerce (Directive 2000/31/EC, PD 131/2003) as well as by the Consumer Protection Law (Law 2251/1994) that regulates issues related to distance sales, as supplemented and amended by K.Y.A. Z1-891/13-8-2013 (Government Gazette B’ 2144/30-08-2013).
Limitation of Liability
The kleonkosmima. gr, its employees, or other representatives, have no liability, under any circumstances, for any consequential, incidental, indirect, indirect, special damages or costs or penalties, including, but not limited to, lost profits, business interruption, loss of information or data, or loss of patronage, loss or damage to property, and any third party claims arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website, whether or not kleonkosmima. gr was informed, knew or should have known of this possibility.
Cookies
Identification files “Cookies” are self-installing text files, with short content, which are stored permissibly on the computer of the user who visits a website. Cookies are sent from a website to the user’s terminal equipment on the first visit to the website and are sent in reverse on the user’s subsequent visits to the same website. The “Cookies” originating from this website serve to identify the user and, through statistical data, to improve the services provided by the website to the user, such as by providing personalised services. The harmless collection of non-personal information and data, which does not reveal the user’s identity in any way, contributes to the faster and more efficient operation of our website through statistical evaluations and comparative observations, to the faster processing of the user’s orders and to the general optimisation of the services provided by this website. The technical storage of “Cookies” files is permitted with the user’s consent, which may be given through appropriate settings in the web browser or through another application, for the purposes of transmitting a communication or providing a service expressly requested by the user (Art. 4, para. 5, Law 3471/2006). Any use of “Cookies” files for advertising purposes is within the limits set by law. The user may delete the “Cookies” files from his/her terminal equipment at any time.
Transaction Security
The clearing process of your payment is handled by the bank using TLS 1.2 encryption with 256-bit encryption protocol (Secure Sockets Layer – SSL) and EMV 3DS – 3D Secure. Encryption is a way of encoding the information until it reaches the designated recipient, who will be able to decode it using the appropriate key, thus ensuring the absolute security of your transaction. All data transmitted electronically by the customer (credit card details) as well as their transfer from the Bank to VISA or MasterCard are covered by the encryption algorithm and the card details are not stored anywhere, but are only used during the verification and billing process. Thus the transactions you make with kleonkosmima.gr via credit cards are completely secure.
kleonkosmima.gr does not collect or store your credit card details in any way, and for this reason you need to re-enter them every time you use your credit card for transactions through this site.
Consumer’s right of complaint through the Electronic Dispute Resolution Platform
In accordance with Directive 2013/11/EC, which was incorporated in Greece with the KYA 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for the electronic dispute resolution (EDR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage .